Users Who Aren't Receiving Email Notifications

If you are not receiving email notifications, follow these steps to troubleshoot the issue:

Verify Email Notification Settings

  • Ensure that Email Notifications are activated in your user account settings.

  • Confirm that all recommended email notifications are enabled for all relevant roles. Check both individual and group notification preferences.

Ensure Brightly's Email Domains and IP Addresses are Allowed

If your notification settings are correct and you are still not receiving emails, ask your IT department to allow list our email domains and IP addresses. List of IP addresses and emails is as follows:

Outbound connection IP allow list

Event Manager

  • 23.251.253.117

  • 23.251.253.118

Energy Manager

  • 54.240.126.122

  • 54.240.126.121

TheWorxHub

  • 54.240.126.105

  • 54.240.126.104

FacilityDude

  • 54.240.114.243

  • 54.240.114.244

SchoolDude

  • 54.240.114.245

  • 54.240.114.246

Asset Essentials

  • 3.143.88.164

Email domains allow list

  • *@siemens.com

  • *@siemens.onmicrosoft.com

  • *@litmos.com

  • *@sesmail.facilitydude.com

  • *@sesmail.schooldude.com

  • *@brightlysoftware.com

  • *@smtp.schooldude.com

  • *@schooldude.com

  • *@smtp.facilitydude.com

  • *@facilitydude.com

  • *@smtp.dudesolutions.com

  • *@dudesolutions.com

  • *@*dudesolutions.io

  • *@smtp.theworxhub.com

  • *@mail.dudesolutions.com

  • *@helpdesk.dudesolutions.com

  • *@helpdesk.schooldude.com

  • alerts@*.insight.dudesolutions.com

  • alerts@*.insight.schooldude.com

  • @*.timetrade.com

  • AWS IPs

  • AWS region: us-west-2

  • AWS region: us-east-1

Contact Support if Issue Persists

If you have completed the steps above and are still not receiving email notifications, please contact our support team. Your user account or domain may be blocked and require resolution.